These Petia terms describe how pet owners, sitters, dog walkers, and admins should use the local MVP while testing search, messaging, booking, dashboards, support, and profile approval flows.
• Use Petia to compare sitters, send booking requests, share accurate pet details, and keep care conversations inside Petia messages.
• Booking requests should include the correct service, dates, visit frequency when needed, emergency contact, vet information, and care instructions for each pet.
• Payments, sitter decisions, booking status, cancellations, reviews, reports, and support requests are stored locally in this MVP so the full journey can be tested.
For Sitters
Accept Requests Responsibly.
• Sitters are responsible for keeping profile details, service prices, calendar availability, languages, safety notes, and Personalized Care services accurate.
• Sitters should accept only requests they can complete safely and reply to pet owners through Petia messages before and during the booking.
• Admin approval decisions can pause or restore profile visibility in local testing, helping Petia review trust and safety flows before production.
Customer Service
Need Help With A Booking Or Account?
Use PetiaCare support for urgent safety concerns, payment questions, profile reports, booking changes, or account access. Local support requests appear in the Admin Dashboard so the customer service workflow can be tested end to end.